Refund policy

At B&B Bio Medical Laboratory, all sales are final. Due to the nature of our biomedical products and services, we do not accept returns, exchanges, or refunds under any circumstances. This policy is in place due to the sensitive nature of diagnostic materials and our commitment to maintaining strict quality and safety standards. Please contact us at info@bnbbiolabs.com if you have any questions before placing your order.

Please ensure that you carefully review your order before completing your purchase. If you have any questions about our products or services, feel free to contact us at info@bnbbiolabs.com before placing your order.

We are committed to delivering high-quality service and are happy to assist with any inquiries or concerns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If more than 15 business days have passed since we’ve approved your return, please contact us at info@bnbbiolabs.com.